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Fnac made this Monday a promotion never seen before: the new Huawei P30 Pro for only 129,90 € . However, this price was caused by a “computer error”, since the smartphone actually costs 699,90 eur. Quickly, the shop tech fixed the bug, but even more quickly, hundreds of customers became aware of this offer and bought the product, causing the stock of this phone will be out in a few hours.The company has canceled orders made, has apologized and, as has been reported on his Twitter account, they are “informing as to the buyers of the actual price of the product.”
We are informing you already to buyers of the real price of the product (699,90€ / 684,90€ for partners Fnac), and we put our customer Care department at your service.https://t.co/gQ1Jume3go
— Fnac (@Fnac_ESP) October 28, 2019
Even so, do not cease criticism of the affected clients, and even have become to the store in trending topic. “To me I have indicated a lack of stock and now your page has stock available. What’s something to say?”, was criticized for a user, claiming that the reason that is given for cancellation of the order is not other than the lack of stock.
my you have indicated lack of stock and now on your page you have stock available. What’s something to say? #afectadosfnac
— Mr. Enri (@Enri_Loz) October 28, 2019
If you have stock you need to send it or invent another excuse, to make matters worse I have been to 2€ for every new partner that does not want to be. pic.twitter.com/uw5qaNk4T4
— julian prado ruiz (@julianpradoruiz) October 28, 2019
— FACUA (@facua) October 29, 2019
yes YES, also enquire by e-mail that it is price error and by web that is not in stock and you can purchase another higher price.I WANT TO MY MOBILE. SMELLS @facua And @confianzaonline #afectadosfnac #queremosnuestropedido @Fnac_ESP @CAC_Fnac_ESP WHAT a SCAM!!!!!
— Javier Corrales (@jacorral007) October 28, 2019
this is Not the first time that a shop make a mistake of this kind, promoting a product to a price too low because of, as they say, a “computer failure“. The past month of July happened to Alcampo the to sell a model of the PS4 to the derisory amount of 1 cent. And in may, Dell had the same problem with a few laptops valued at 999 euros, which are still to 29 euros.In this kind of cases, it is important to read the conditions of each company to know if you can claim with the law in hand. The law states that the seller has to comply with the sale always and when the price error you do not have a difference unreal, a standard that leaves the door open to this type of errors.
20MINUTOS.IS – Technology
October 29, 2019