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Google has updated its help page to explain in detail its policy of returns and refunds in Google Play detailing for the first time in detail the different terms that has the user to request reimbursement of an integrated application or purchase.
in total there are three periods to request the return of a purchase, and in each of them return is made differently . Are:
During the two hours after purchase
the easiest and fastest way to return an application form is to do it during the term two hours after purchase. It is made comfortably from the Play Store> Account> Order History and clicking on “Refund”. We also find this option in the tab of the application or game. We can only return one application at once, if, after the return to buy it back no longer be possible to obtain reimbursement. During the two-hour period always automatically get our refund .
devolución an integrated we purchase or subscription and to send a refund request online or from the History orders the web version of Google Play. Highlight your menu buying and “Report a problem” we make our return.
During the 48 hours after purchase
If our purchase exceeds two hours we can no longer obtain reimbursement from the application of Google Play Store, touch us and do it from the web version of Google Play, from the history orders or formulario as we have seen to do with integrated shopping. Here we have 48 hours to do, and here Google inform us of your decision within 15 minutes, but may take up to two working days. During the period of 48 hours normally get our refund , is very rare that Google does not accept our return.
After 48 hours after purchase
If it’s been 48 hours Google is trying to wash hands and tells us we have to to contact the developer for it to be in charge of deciding whether you gather the conditions for a refund, but we can always seek reimbursement directly google Play as in the previous term
The news Google Play: the three installments to request the return of an application and how to do was originally published in Engadget Android by Cosmos .
June 3, 2016