Huawei takes advantage of the last day of the Mobile World Congress to announce the opening of their new physical store in Barcelona. This is the third in Spain, after Madrid and Malaga, and the fourth in Europe if we have the Milan.
unlike the shop Xiaomi, which has also recently opened in the city of barcelona, in the shop of Huawei we have a establishment focused on technical service and advice to clients. This morning we attended the inauguration and we have been able to learn about how it will work.
Where is the new store in Barcelona?
The shop of Huawei in Barcelona is located in the street Roselló, number 262. Is located in a corner under the ‘Casa de les Punxes’, a popular modernist building on avenida Diagonal. Will be open Monday to Friday from 10:00 to 20:00h and Saturday morning.
The exterior appearance of the store is gorgeous, because it takes advantage of the columns and the facade of the entire building. We have a window and the logo of Huawei with the title of ‘Customer service center‘. In the interior we have a local 150 square metres and several areas of sample devices and customer care.
Huawei opens its first physical store in Barcelona, located at C/Roselló, 262, and focused on customer care and technical service. pic.twitter.com/iefVA9Q2vs
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What we found in a store of Huawei?
it is Not a store focused on the sale of devices, in fact, you can only buy accessories from the brand Huawei. On the contrary, we exposed the latest smartphones, tablets, and laptops of the brand. We can toquetear and in fact, the Matebook and tablets are there for the wait to make us shorter. In addition there is free WiFi.
We have initially a staff of five and the forecast is to reach out to serve about 1500 customers a month, with a few thousand repair services, or counseling with the terminals. Whether your device is in warranty as if it has been finished, the technicians of the shop of Huawei to try to solve the issue.
Huawei has fifty center approved repair, but only three official stores. The Barcelona promises that in about 35-40 minutes our incidence will be resolved. Otherwise, have terminals of substitution, to leave us while we hope that the device is fix.
at The end of the shop we have five tables customer and can be used for example to configure a mobile, repair a problem or any other technical questions.
interior shop we have a small test lab, and repair. We have been able to see it and as it is logical, everything was still brand new.
Another point that will be able to find the customers who visit the store are training courses. Will be held every Thursday and there will be from basic topics to workshops to more advanced.
In the words of Paul Wang, director of Huawei Spain: “we Work to be a leader in the service that we offer to our customers. With these centers of experience we want to ensure that all users get the most out of the devices Huawei“.
Huawei strong bet for Spain
The stake to Huawei for Spain is firm. This is the third shop in a market in which it maintains a solid position. During the inauguration, Marianna Cherubini, Director of the Retail Huawei Consumer Spain, announced that are maintained on a consolidated second position in sale of mobile devices with two million phones sold in Spain in 2017.
A huge amount of mobile whose users barcelona will now have a position for a technical service so if you have any questions or problems with your terminal.
The news we Visited the first shop of Huawei in Barcelona: technical service, accessories and training courses was originally published in Xataka Android by Enrique Perez .
March 1, 2018
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